Tuesday, October 19, 2010

A Review on 'Rent That Toy'

I have been renting toys for Kenan from Rent That Toy since July and I must say I'm a satisfied customer so far. Here's why:

1. User-friendly website
The website allows customers to search for toys either by age groups or brands (I wish that it also has a search function that allows me to find toys by key words). If a certain toy is currently not available, it has a 'notify me' function.

Once the toy is available, you will receive an email notice. But this means you must check your email account regularly. From experience, popular items get rented out again very quickly - it's a first-come-first-serve!

2. Large selection of toys
The rental company has a large selection of toys and there are currently 19 brands available. There are also items like the Bumbo seat and play yard available.

3. Good service
Elaine, the owner of the company, provides really prompt service. Once, I made an email enquiry with another toy rental company about certain items and it took them a few day to reply! By then, I had already rented some alternative toys from another company (too bad for them).

And when you've confirmed your rental items, Elaine will contact you (either via sms or phone call) to arrange a delivery date and time that is convenient for you.

In addition, all the toys that require batteries to work, Elaine will provide (I've previously used another toy rental company which didn't provide the battery). Once, a few days after renting a toy, the battery went flat. I asked Elaine if she could change it for me and she did. Now, that's good customer service!

One of the exersaucers I've rented

A toy car that Kenan enjoys playing with

So far, I've rented mainly bulky toys like the jumperoo and exersaucer. I don't want to spend money on these items because I foresee storage being a problem later on. Furthermore, I don't even know if my boy will enjoy the toys, which are quite expensive, so I better let him have a try first.

However, don't expect the toys to be in brand new conditions and sometimes, part of the toy may not be functioning e.g. the music function of one toy on the exersaucer may not work. In such cases, usually Elaine will inform you. 

Also, it's rental fees are not one of the lowest around but taking into consideration the minimum amount needed to get a free delivery ($35, which is lower than some other companies) and the overall service, I'm happy being a Rent That Toy customer.

Is there a toy rental company that you like? I would really love to hear about it!


Janie {Hoo} said...

I wish I had known of this service way back. We have way too many bulky toys...which reminds me, I need to declutter soon.

andi said...

I have rented toys from another toy rental company called The Toy Rental Shop. I am very satisfied with their service and professionalism.
Their toys are all in very good conditions. Their rental rates are very reasonable and can be very cheap during their promo. Check out their web regularly to be updated with their offers.
Just to share my experience for other parents to benefit..


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